LEAD CARE PROFESSIONAL

 

As a Lead Care Professional, you provide a variety of in-home care services that allow seniors to remain in their homes.

These services generally fall under five categories:

• Companionship
• Home Helper
• Personal Care
• Client Experience

 

Companionship

Companionship services are those that stimulate, encourage and assist an individual.

The primary responsibilities of Companionship services include the following:

• Providing companionship and conversation
• Providing stabilization and assistance with walking
• Providing medication reminders and appointment reminders
• Going for walks

 

Home Helper

Home Helper services generally involve light housekeeping, errands or incidental transportation.

The primary responsibilities of Home Helper services include the following:

• Performing light housekeeping tasks (dusting, vacuuming, making beds, changing linens, cleaning bathrooms, kitchens, dishes, etc.)
• Washing and ironing laundry
• Preparing meals and cleaning up meal-related items
• Running errands/accompanying clients to appointments (Lead Care Pro must have proof of 6A insurance)

 

Personal Care

Personal Care services are personal in nature and often include assistance with activities of daily living.

The primary responsibilities of Personal Care services include the following:

• Assisting with bathing
• Assisting with grooming
• Assisting with toileting and incontinence issues

 

Client Experience

In addition to the standard responsibilities of a Care Professional (listed above), you will be providing other services to support the office to ensure the highest quality care is being delivered to our clients.

The primary responsibilities of Client Experience services include the following:

• Conducting Client/Care Professional Introductions
• Quality Assurance Visits, Calls and reporting/care plan revision notes for client team
• Providing Training and coaching to other Care Professionals
• Assisting Client Care Team in Coordinating Various Aspects of Client’s Care as required

 

After On Call Hours

In addition to the standard responsibilities of a Care Professional and Client Experience Services, the Lead Care Pro will be required to function effectively in the role of after-hours (Monday at 5pm through following Monday at 9am) on call coordinator on a monthly basis for the duration of one 7-day week per month.

 

The primary after hours on call coordinator responsibilities include the following:

• Professionally handle calls from clients, Care Pros, client leads, Care Pro candidates and other inquiries
• Make scheduling changes as required to maintain client service quality
• Report on a daily basis on all activity occurring during the after hours period.
• Additional compensation at the current rate of $370 per on call week will be provided

 

Secondary Responsibilities

Secondary responsibilities include the following:

• Contributing to a positive living environment to enhance a client’s quality of life
• Performing other reasonable duties as assigned
• Reporting hours according to office policy
• Reporting any significant changes in a client’s needs or living conditions
• Regularly communicating with supervisor and office staff

 

Essential Job Requirements

• 3 or more years of experience as a Personal Support Worker (PSW)
• Up to date CPR/First Aid Certificate
• Must possess a valid driver’s license, access to a vehicle and maintain current 6A insurance
• Must be willing to travel across the entirety of our territory and work with any of our clients
• A track record of exceeding client expectations
• Open availability during the week
• Must not refuse work during the agreed upon availability period
• Perform on call shifts during availability period and leave to these shifts within 45 minutes of receiving notice
• Must agree to perform other tasks as directed by the office such as: Client and Care Pro introductions, shift follow ups, mentoring and training of other Care Pros

 

Potential Schedules

The agreed upon availability period will be for 12 hours daily, 5 days per week. The days will be Monday to Friday and every other weekend and you will be scheduled in for shifts during this time.

 

Lead Care Professional Compensation and Benefits

• Guaranteed minimum hours of weekly work
• Increased wage
• Opportunity to grow your career
• Opportunity for Health Care Spending account benefits after one year of service in role

*The above schedule is subject to change based on client need. You will be given sufficient notice should the schedule outlined above change.

This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities. Your employer is 2692225 Ontario Inc. Your employer is not Home Instead Senior Care or Home Instead, Inc. This job description does not create an employment contract, nor imply it.